Privacy Policy

Last updated: May 29, 2026

1. General Information

Tech Ideas Lab SAS ("we", "our") operates the AutomationTechIdeas application and WhatsApp virtual assistant services. This policy describes how we collect, use, and protect the personal information of our users and clients in Colombia and other countries.

2. Information We Collect

We collect the following information when you interact with our services:

  • WhatsApp phone number
  • Name provided during the conversation
  • Text messages and voice notes sent to the virtual assistant
  • Business contact information (company, role) when scheduling a meeting
  • Date and time of interactions

3. Use of Information

We use the collected information to:

  • Provide and improve our virtual assistant services
  • Schedule meetings and product demonstrations
  • Respond to inquiries about our services
  • Send notifications related to the contracted service
  • Comply with legal and contractual obligations

4. Data Sharing

We do not sell or share your personal information with third parties for commercial purposes. We may share data with technology service providers (OpenAI, Meta/WhatsApp, Google) solely to operate our services, who are subject to their own privacy policies.

5. Data Retention

We retain conversation data for a maximum of 90 days. Contact data for scheduled meetings is retained while the business relationship is active. You can request deletion of your data at any time.

6. Your Rights

In accordance with Colombian Law 1581 of 2012 and GDPR, you have the right to:

  • Access your personal information
  • Rectify incorrect data
  • Request deletion of your data
  • Object to the processing of your data

To exercise these rights, contact us at: [email protected]

7. Security

We implement technical and organizational measures to protect your information, including encryption in transit (TLS), secure storage, and restricted access to personal data.

8. Cookies

Our website may use essential cookies for its operation. We do not use advertising tracking cookies or share browsing data with third parties.

9. Changes to this Policy

We may update this policy periodically. We will notify you of significant changes through our usual communication channels. The last updated date will always be visible at the top of this page.

10. Contact

If you have questions about this privacy policy, contact us: