Privacy Policy

Last updated:

1. General Information

Tech Ideas Lab SAS ("we", "our") operates the Tech Ideas Lab application and WhatsApp virtual assistant services. This policy describes how we collect, use, and protect the personal information of our users and clients in Colombia and other countries.

2. Information We Collect

We collect the following information when you interact with our services:

  • WhatsApp phone number
  • Name provided during the conversation
  • Text messages and voice notes sent to the virtual assistant
  • Business contact information (company, role) when scheduling a meeting
  • Date and time of interactions

3. Use of Information

We use the collected information to:

  • Provide and improve our virtual assistant services
  • Schedule meetings and product demonstrations
  • Respond to inquiries about our services
  • Send notifications related to the contracted service
  • Comply with legal and contractual obligations

4. Data Sharing

We do not sell or share your personal information with third parties for commercial purposes. We share conversation data with the following technology service providers, solely to operate our services:

  • OpenAI, L.L.C. (United States): voice note transcription.
  • DeepSeek (Hangzhou DeepSeek Artificial Intelligence Co., Ltd., China): generation of the assistant's responses.
  • Google LLC (United States and other countries where Google has facilities): Google Calendar and email, to schedule appointments and send notifications.
  • Hetzner Online GmbH (Germany): server hosting; the server is located in the United States.
  • Meta/WhatsApp: message transmission.

Each provider is subject to its own privacy policies. See the International Data Transfers section.

5. Data Processing on Behalf of Clients

In addition to our own services, Tech Ideas Lab operates WhatsApp virtual assistants for client businesses, such as clinics and service companies. In that case, we act as a data processor: we process, on behalf of and under the instructions of each client business, the messages and the contact and scheduling data of the people who write to that business.

  • The client business is the data controller of that data and determines its purposes.
  • We use this data solely to provide the service contracted by the client business, and for no purpose of our own.
  • The data is received by the technology providers listed in the Data Sharing section, solely to operate the service:
    • OpenAI, L.L.C. (United States): voice note transcription.
    • DeepSeek (Hangzhou DeepSeek Artificial Intelligence Co., Ltd., China): generation of the assistant's responses.
    • Google LLC (United States and other countries): Google Calendar and email, to schedule appointments and send notifications.
    • Hetzner Online GmbH (Germany): server hosting; the server is located in the United States.
    • Meta/WhatsApp: message transmission.
  • If your inquiry concerns data processed through a client business, you may also contact that business directly. To request deletion, see the Data Deletion section.

6. International Data Transfers

To provide the service, data is processed outside Colombia, in the United States, China and Germany, among other countries where the providers listed in the Data Sharing section operate. Each provider applies its own privacy policies:

7. Data Retention

We retain conversation data for as long as necessary to provide the service or until the data subject or the client business requests its deletion. Contact data for scheduled meetings is retained while the business relationship is active. You can request deletion of your data at any time.

8. Your Rights

In accordance with Colombian Law 1581 of 2012 and GDPR, you have the right to:

  • Access your personal information
  • Rectify incorrect data
  • Request deletion of your data
  • Object to the processing of your data

To exercise these rights, contact us at: [email protected]

9. Data Deletion

You can request deletion of your data at any time:

  • How to request it: email [email protected] with the subject "Data deletion" ("Eliminación de datos") and include the WhatsApp number you interacted with.
  • What is deleted: the conversations and contact data associated with that WhatsApp number.
  • Response time: we will handle your request within a maximum of 15 business days, in accordance with Colombian Law 1581 of 2012 (claims).
  • Retention: conversation data is retained for as long as necessary to provide the service or until the data subject or the client business requests its deletion, as described in the Data Retention section.

10. Security

We implement technical and organizational measures to protect your information, including encryption in transit (TLS), secure storage, and restricted access to personal data.

11. Cookies

Our website may use essential cookies for its operation. We do not use advertising tracking cookies or share browsing data with third parties.

12. Changes to this Policy

We may update this policy periodically. We will notify you of significant changes through our usual communication channels. The last updated date will always be visible at the top of this page.

13. Contact

If you have questions about this privacy policy, contact us:

  • Company: Tech Ideas Lab S.A.S. (NIT 902069749-7)
  • Email: [email protected]
  • Country: Colombia